At ERGO, we are on a growth journey, building a stronger, more agile, and future‑ready organization. As our business evolves, so does our need for clear, efficient, and scalable processes that enable collaboration, compliance, and performance.

We are therefore looking for an ERGO Process Manager to help shape how we work, by owning and continuously improving key business processes across the organization.

As a Process Manager, you will play a key role in ensuring efficient, transparent, and well‑governed business processes across the organization. You will be responsible for analysing, designing, implementing, and continuously improving core processes, working closely with business stakeholders, IT, and management.

The role contributes to operational excellence by strengthening process standards, documentation, performance monitoring, and governance, while enabling collaboration and alignment across functions.

Key Responsibilities

• Own and manage end‑to‑end business processes, ensuring clarity, efficiency, and compliance with internal standards

• Analyse existing processes to identify opportunities for optimization, standardization, and automation

• Design and document target processes, including workflows, roles, controls, and KPIs

• Support implementation of process changes in close collaboration with business owners, IT, and change stakeholders

• Monitor process performance using defined KPIs and dashboards, and ensure follow‑up on deviations

• Maintain process documentation, guidelines, and frameworks in line with governance requirements

• Facilitate workshops and discussions to drive process understanding and continuous improvement

• Contribute to the further development of process management tools, methods, and best practices

• Ensure alignment between processes, systems, and business objectives

What success looks like in this role

• Clearly defined, well‑documented, and consistently applied processes

• Improved efficiency, quality, and transparency across owned processes

• Strong collaboration and trust from business stakeholders

• Timely identification and resolution of process issues and risks

• Active contribution to a culture of continuous improvement

Your Profile

Professional Competencies

• Strong analytical and structured way of working

• Excellent communication and stakeholder‑management skills

• Ability to translate complex processes into clear and practical solutions

• Proactive mindset with a strong sense of ownership

• Comfortable working in a matrixed and international environment

Technical & Methodological Skills

• Solid understanding of process management and improvement methodologies (e.g. BPM, Lean, Six Sigma)

• Experience with process modelling and documentation (e.g. BPMN)

• Familiarity with process KPIs, governance models, and controls

• Experience with MS Office (especially Excel and PowerPoint); knowledge of process or workflow tools is a plus

• Understanding of IT‑enabled processes and digitalization initiatives is beneficial

Education & Qualifications

• Bachelor’s degree in Business Administration, Engineering, IT, or a related field

• Certifications in process management, Lean, or Six Sigma are an advantage

Language Skills

• English: Fluent (spoken and written)

Why join us?

• Opportunity to shape and improve key business processes end‑to‑end

• High level of exposure across functions and stakeholders

• A collaborative, professional, and international working environment

• Strong focus on continuous improvement and professional development

How to Apply

For more information, please contact: Nordic Head of Corporate Development and Portfolio Management Florian Flossner at florian.glossner@ergo.dk

Please upload your motivation letter and CV as soon as possible. We will review applications and conduct interviews on an ongoing basis.

About ERGO Forsikring

ERGO Forsikring A/S is a leading insurance company in the Nordic region, formed through the merger of Europæiske Rejseforsikring A/S and ERGO Forsikring AS. The company focuses on health and travel insurance in Denmark, Norway, and Sweden. ERGO Forsikring A/S is part of ERGO Group AG—one of the leading German and international insurance groups and the main primary insurance company within Munich Re.